Privacy Policy

Last updated: January 2026

This Privacy Policy explains how Tierärztliche Verrechnungsstelle Heide r.V. ("we", "us", "our") collects, uses and protects personal data in connection with this website and the billing and payment services we provide. We are committed to handling your data responsibly and in line with applicable data protection law, including the EU General Data Protection Regulation (GDPR).

1. Who is responsible

The controller responsible for data processing on this website is:

Tierärztliche Verrechnungsstelle Heide r.V.
Hans-Böckler-Straße 23
25746 Heide, Holst
Deutschland
Phone: +49 481 850130
Email: [email protected]

2. What data we collect

Depending on how you interact with us, we may process:

• Contact details you provide, such as your name, practice or clinic, email address and phone number;
• Information needed to provide our services, such as invoicing and payment data relating to veterinary practices and their clients;
• The content of messages or requests you send us;
• Technical information automatically collected when you visit the site, such as IP address, browser type, device information and pages viewed.

3. How we use your data

We process personal data in order to:

• Respond to your enquiries and prepare the services or offers you request;
• Provide, manage and improve our invoicing, advance payment, payment processing and collections services;
• Operate, secure and improve this website;
• Comply with legal, regulatory and financial obligations.

4. Legal bases for processing

We rely on one or more of the following legal bases: your consent; the performance of a contract or pre-contractual steps taken at your request; compliance with a legal obligation; and our legitimate interests in operating and improving our organisation and website, where these are not overridden by your rights.

5. Cookies

This website may use cookies and similar technologies to function correctly and to understand how the site is used. Where required, we ask for your consent before setting non-essential cookies. You can control or disable cookies through your browser settings.

6. Sharing your data

We may share personal data with service providers and partners who support our operations, and with authorities where required by law. Where we process invoicing and payment data on behalf of a veterinary practice, we do so in line with our agreement with that practice. We require recipients to protect personal data and to use it only for the purposes for which it was shared.

7. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy or as required by applicable law, including commercial and tax retention obligations, after which it is deleted or anonymised.

8. Your rights

Subject to applicable law, you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. Where processing is based on consent, you may withdraw that consent at any time. You also have the right to lodge a complaint with a supervisory authority.

9. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to safeguard your information.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on this page, with the date of the latest update shown above.

11. Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact Tierärztliche Verrechnungsstelle Heide r.V. at [email protected] or +49 481 850130.

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